Shipping Policy

Digital patterns arrive instantly; printed patterns are posted to you. Where we post printed patterns depends on which of our stores you're shopping - see below.

Which store ships where

We run two stores, and printed shipping differs between them:

• Australian store — megannielsen.com.au (prices in AUD): printed patterns ship from Perth, Western Australia, within Australia only.
• International store — megannielsen.com: printed patterns ship from the USA, worldwide.

Digital patterns can be bought and downloaded from either store, wherever you are. Shopping from outside Australia? Head to our international store for shipping to your country.

Processing & delivery times

Printed orders are usually dispatched within 1–2 business days. Domestic deliveries - within Australia from our Australian store, or within the USA from our international store - typically arrive in 2–14 days. International deliveries can take longer, sometimes up to 6 weeks depending on the destination and its customs processing. Digital orders are available to download the moment your payment is confirmed - there's nothing to ship.

International orders

Printed orders from our international store may be subject to import duties, taxes or customs charges set by the destination country. These are the customer's responsibility and aren't included in our prices or postage.

Lost or damaged parcels

Once an order is posted, delivery is in the carrier's hands. If your parcel is delayed, lost or arrives damaged, please contact the carrier directly, quoting the tracking number in your shipping confirmation email - they can trace your parcel and are best placed to investigate. If you're not able to resolve it with them, get in touch and we'll help where we can.

Tracking

Where tracking is available, we'll include your tracking details in your shipping confirmation email so you can follow your parcel's journey.