Refund & Returns Policy

We want you to love sewing with our patterns. If something isn't right, please get in touch - we're always happy to help. This policy explains when refunds and returns are available.

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major problem, you can choose a refund or a replacement. For a minor problem, we'll repair, replace or refund it. Nothing in this policy limits those rights - the sections below just explain how we handle returns in practice.

Change of mind

Because our patterns are carefully described with full size charts, fabric suggestions and finished-garment details on every product page, we are unable to offer refunds for change of mind. Please read the product details before purchasing, and contact us if you have any questions first.

Digital & PDF patterns

Digital products are delivered instantly and can't be returned once purchased, so we can't refund PDF patterns for change of mind. If a file is faulty or not as described, though, you're covered - we'll promptly fix the file or, where you're entitled to one, provide a refund. If you have any trouble downloading or opening your files, email us and we'll sort it out.

Printed patterns - change of mind

Changed your mind about a printed pattern? Unopened patterns in original, resalable condition may be returned - just notify us within 14 days of receiving your order to arrange it. Once we receive the returned pattern we'll refund it via your original payment method. Return postage is at your expense unless the item was faulty.

Faulty, damaged or incorrect items

If your order arrives faulty, damaged or incorrect, please contact us as soon as you notice, with your order number and a photo where relevant. Where there's a major problem you can choose a refund or a replacement; otherwise we'll repair, replace or refund it in line with your Consumer Law rights.

How to start a return

Email hello@megannielsen.com with your order number and the reason for your return, and we'll guide you through the next steps.